Frequently asked questions - General Question
Find answers about ordering, product information, delivery, returns, refunds and furniture care. If you cannot find the information you need, contact us at
Prices for customers shopping in the United Kingdom are shown in pounds sterling (GBP). If you select another available country or region, prices may be displayed in the corresponding supported currency.
Choose the product you would like to purchase, select any available options and add it to your basket. Review your order, enter your delivery details and complete payment through our online checkout.
Please check the product dimensions, delivery address and access requirements carefully before placing your order.
Please email customerservice@arisee.uk as soon as possible with your order number and requested change.
We will try to help, but amendments or cancellations cannot be guaranteed once an order has entered preparation, production or dispatch. If the order has already been dispatched, the relevant returns and cancellation procedure will apply.
An order confirmation will be sent to the email address supplied during checkout. Please review it and contact us promptly if any information is incorrect.
In-stock orders are usually processed within 5–7 business days. Made-to-order items are usually processed within 6–8 weeks. A different lead time shown on the product page, quotation, invoice or order confirmation will take priority.
Tracking or delivery information will be provided where available.
Available dimensions are shown in the product information or specifications section of each product page.
Please measure your room, table and access route before ordering. If a measurement is missing or your available space is limited, contact us before purchasing.
Where a product contains natural wood, variations in grain, tone and markings may occur. These differences are part of the natural material and mean that individual pieces may not look identical.
Colours may also appear slightly different depending on lighting, photography and screen settings. Please contact us if you would like help confirming a finish before ordering.
Assembly requirements vary by product. Please check the product specifications for the item you are considering.
If the product page does not clearly state whether assembly is required, contact customerservice@arisee.uk before ordering.
Arisée currently delivers across the United Kingdom.
Delivery to selected international destinations may be available at checkout or by request. Availability depends on the destination, product size and available delivery service.
The available delivery options and charges will be shown at checkout where they can be calculated automatically.
For large furniture, special-access deliveries or selected international destinations, a separate delivery quotation may be required. Any applicable cost will be confirmed before the order is completed.
In-stock orders are usually processed within 5–7 business days. After dispatch, standard UK delivery usually takes approximately 7–14 business days.
Made-to-order items are usually processed within 6–8 weeks before dispatch.
These timeframes are estimates. A different lead time shown on the product page, quotation, invoice or order confirmation will apply to that order.
Frequently asked questions - Returns and refunds
Find answers about ordering, product information, delivery, returns, refunds and furniture care. If you cannot find the information you need, contact us at
Arisée offers a 30-day return-request period for eligible standard products. The period begins on the day after you receive your order.
To qualify for a change-of-mind return, the product should not have been used beyond what is reasonably necessary to inspect it. It should be returned complete with its parts, fittings, accessories, instructions and original packaging where reasonably possible.
Custom, personalised and products made to a customer’s individual specifications may not qualify for change-of-mind returns. This does not affect your rights if an item is faulty, damaged, incorrect or misdescribed.
This 30-day policy is in addition to your statutory rights.
Email customerservice@arisee.uk with:
- Your name
- Order number
- Product being returned
- A clear statement that you wish to return or cancel the order
- Photographs if the product is damaged, faulty, incomplete or incorrect
We will review the request and provide the appropriate return instructions.
Please do not send a return to the London or Hong Kong office unless Arisée has specifically instructed you to do so.
The correct return address or collection procedure will be provided after your request has been reviewed. Sending an item to an unconfirmed address may delay identification and processing.
For an eligible change-of-mind return, the customer is normally responsible for the direct cost of returning the product.
Large items that cannot normally be returned by post may require a collection service. The applicable collection method and cost will be confirmed before collection is arranged.
If the item is faulty, damaged, incomplete or incorrect, please contact us before arranging transport so that we can review the appropriate remedy and return method.
When you exercise your statutory cancellation right, the original standard outbound delivery charge will normally be refunded where required by law.
Additional costs for premium or upgraded delivery services are not normally refundable beyond the cost of the least expensive standard service offered.
For a goodwill return made after the statutory cancellation period but within Arisée’s additional 30-day period, original delivery charges may not be refundable unless required by law.
Inspect the item and packaging as soon as reasonably possible after delivery.
Email customerservice@arisee.uk with your order number, a description of the issue and clear photographs of the product and outer packaging. Please retain the item and packaging while the matter is reviewed.
Depending on the circumstances, an appropriate remedy may include repair, replacement, price reduction or refund.
We will notify you after the return has been received and inspected.
Where a refund is due under the statutory cancellation rules, it will normally be processed within 14 days of receiving the returned goods or acceptable evidence that they have been sent back, whichever applies under the relevant rules.
Refunds are normally issued to the original payment method. Your bank or payment provider may require additional time to display the refund.
Sale and promotional items remain covered by statutory rights. This means you may still have a remedy if an item is faulty, damaged, incorrect or misdescribed.
Eligible online purchases may also qualify for statutory cancellation rights. Any additional goodwill return arrangement outside those rights may be limited for clearly identified clearance or final-sale products, provided this was made clear before purchase.
Frequently asked questions - Product care
Find answers about ordering, product information, delivery, returns, refunds and furniture care. If you cannot find the information you need, contact us at
Always follow the product-specific care instructions or fabric label where provided.
For routine care, gently remove surface dust with a soft brush or a vacuum using a suitable low-suction upholstery attachment. Blot spills promptly with a clean, absorbent cloth and avoid rubbing.
Do not apply water, detergents or stain-removal products unless they are confirmed as suitable for the particular upholstery. Professional cleaning may be appropriate for delicate materials or persistent stains.
Remove dust using a soft, dry cloth. If necessary, use a lightly dampened cloth and dry the surface immediately.
Avoid soaking the wood or using abrasive cleaners, bleach, strong solvents or unsuitable furniture polish. Keep wooden furniture away from excessive moisture, strong heat and prolonged direct sunlight.
Follow any product-specific care instructions supplied with the item.
Yes. Some cleaning products may discolour upholstery, remove a surface finish or damage wood and other materials.
Check the product instructions and test any approved cleaner on a small, hidden area first. Do not use bleach, abrasive products or strong solvents unless the manufacturer’s instructions specifically permit them.
Stop using the product if a loose component could affect stability or safety.
For an assembled product, check the supplied instructions and carefully inspect the relevant fittings. Do not force or overtighten components. If the cause is unclear, contact customerservice@arisee.uk with your order number and photographs.
Check the product page, packaging and any instructions supplied with the item.
If care information is missing, email customerservice@arisee.uk with the product name before applying cleaning products or attempting a repair.
Inspect the item and packaging as soon as reasonably possible after delivery.
Email customerservice@arisee.uk with your order number, a description of the issue and clear photographs of the product and outer packaging. Please retain the item and packaging while the matter is reviewed.
Depending on the circumstances, an appropriate remedy may include repair, replacement, price reduction or refund.
We will notify you after the return has been received and inspected.
Where a refund is due under the statutory cancellation rules, it will normally be processed within 14 days of receiving the returned goods or acceptable evidence that they have been sent back, whichever applies under the relevant rules.
Refunds are normally issued to the original payment method. Your bank or payment provider may require additional time to display the refund.
Sale and promotional items remain covered by statutory rights. This means you may still have a remedy if an item is faulty, damaged, incorrect or misdescribed.
Eligible online purchases may also qualify for statutory cancellation rights. Any additional goodwill return arrangement outside those rights may be limited for clearly identified clearance or final-sale products, provided this was made clear before purchase.