Shipping Policy

At Arisée, each order is prepared with care and dispatched in line with the delivery timeframe stated at the time of purchase. This policy explains how we process, dispatch and manage deliveries.

Delivery Areas

We currently offer delivery across the United Kingdom.

Delivery to selected international destinations may be available at checkout or by request. Availability, charges and delivery methods may vary depending on location and order size.

Processing Time

In-stock orders are usually processed within 5–7 business days.

Made-to-order items are usually processed within 6–8 weeks.

Any different lead time shown on the product page, quotation, invoice or order confirmation will apply to that order.

Processing time includes order review, preparation, packing, quality checks and dispatch scheduling.

For pre-order, custom, special-request, or selected made-to-order items, a longer lead time may apply. Where applicable, this will be clearly stated as part of the order details.

If you would like to confirm current stock availability before placing your order, you are welcome to contact us directly.

Delivery Timeframes

Once dispatched, standard UK delivery usually takes 7–14 business days.

All delivery dates and transit times are estimates only unless we have expressly confirmed a fixed delivery date in writing.

Delivery timeframes may vary depending on postcode, courier routing, access conditions, order volume, seasonal demand and other operational factors.

Delays Outside Our Reasonable Control

From time to time, delivery may be affected by circumstances outside our reasonable control. These may include, but are not limited to, courier or transport disruption, severe weather, traffic restrictions or route limitations, warehouse or carrier backlog, industrial action, supplier or wider supply-chain delays, customs, border or security checks, public holidays, or other unexpected operational events.

Where such delays arise, we will use reasonable efforts to keep you updated and complete delivery as soon as possible.

Delays caused by events outside our reasonable control do not automatically make an order eligible for cancellation or refund unless required by law.

Delivery Address and Access

Customers are responsible for providing complete and accurate delivery details at the time of ordering, including the full delivery address, contact name, telephone number, and any relevant access instructions.

We are not responsible for delays, failed delivery attempts, or additional charges arising from incorrect delivery details, restricted access, absence at delivery, or failure to respond to courier contact.

Where re-delivery, storage, re-routing or return handling charges are incurred due to these circumstances, we reserve the right to pass on the reasonable direct cost.

Missed Deliveries and Returned Shipments

If a delivery attempt is missed, refused, unclaimed, or returned to us after the carrier’s holding period, the order may be subject to additional handling and re-delivery charges.

If a returned shipment requires re-dispatch, the customer must first confirm the delivery details and pay any applicable re-delivery or return transport charges before the order is sent again.

Inspection Upon Delivery

Customers should inspect the order as soon as reasonably possible after delivery.

If the item arrives damaged, incomplete or incorrect, this should be reported promptly with the order number, a brief description of the issue, and clear photographs of the item and outer packaging.

Prompt reporting helps us review the matter efficiently with our delivery partners.

Tracking and Delivery Updates

Tracking details will be provided where available.

It is the customer’s responsibility to monitor tracking updates and respond promptly to any delivery communication where required.

Separate Shipments

Where necessary, we reserve the right to dispatch an order in multiple shipments. This may happen due to stock availability, packaging requirements, courier restrictions or operational reasons.

Delivery Refusals and Failure to Collect

Refusal of delivery, or failure to collect a parcel after a carrier notification, does not automatically cancel the order.

Where delivery is refused or a parcel is not collected within the carrier’s stated notice period, without prior written authorisation from Arisée, this will be treated as an unauthorised failed delivery.

Any refund, replacement or re-delivery arrangement will only be considered once the goods have been successfully returned to Arisée and inspected.

If the parcel is not returned to Arisée, or is lost during the return process, we may be unable to process any refund or replacement unless and until the goods are physically received back by us or the matter has been resolved with the relevant carrier.

Any direct return, handling, storage, failed-delivery or re-delivery costs may be deducted where permitted by law. Nothing in this policy affects your statutory rights.

Contact Before Dispute

If there is any issue with your delivery, we ask that you contact us so we can review the matter and provide the most appropriate resolution.